FAQs

Any request for an item to be returned must be made within 10 calendar days of delivery of an order. We will gladly accept unworn, unwashed, unaltered or unused merchandise in sellable condition for a full refund within this time frame. We do not accept returns for final sale items or 3rd party retailers. 

Please read below carefully and agree with the terms.

1. We strongly recommend our customers to choose shoes and sizes that you are already familiar with.

2. We accept returns within 10 days of your receipt, but the shoes must have never been worn, and their strings have never been pulled. The ribbons must not be sewn on the shoes. Once you have pulled the strings, we can not accept a return. When you try them, please stand on clean soft carpet or a towel so as not to damage the fabric.

3. Some shoes, such as FR Duval, come with ribbons. If you return them, you must send back everything including the ribbons.

4. If you make a return, you are responsible for the shipping cost. You need to choose a shipping method with a tracking number. We will return the full amount of the product price, but without the shipping cost we paid.

We try to offer competitive prices by minimizing our cost. To accomplish this, we need to put returned products back into our stock. We would greatly appreciate your understanding.

Your item(s) need to have the order number or proof of purchase. Please contact us via email with your return inquires, along side your order number.

You can now start a return by purchasing a label to :

Please note that we do not currently generate return labels for any orders, customers will be responsible for return shipments & cost.

Is my item eligible for return?

Items that are labeled under 'Final Sale' are ineligible for returns. 

We currently don't do exchanges. Any request for an item to be returned must be made within 10 calendar days of delivery of an order. We will gladly accept unworn, unwashed, unaltered or unused merchandise in sellable condition for a full refund within this time frame. We do not accept returns for final sale items or 3rd party retailers. How do I return a gift?

What's the status of my return?

We recommend to use a carrier that will provide you a returns tracking #. Upon checking the receipt date of the package, please allow an additional 2-4 business days for processing of the return. Once we receive your package, you will receive an email and process refund.

Please allow 2-4 days for us to process your returned merchandise after it has been received. We will immediately notify you on the status of your refund after inspecting the item(s).

If your return is approved, we will initiate a refund to your credit card (or original method of payment). 

We’ll refund the price of the merchandise including any taxes you were charged (excluding all applicable shipping charges) upon receiving the return. Depending on your bank, please allow up to two billing cycles for your credit to appear on your statement. For international orders, we are unable to issue refunds for any customs, duties or additional fees that may apply to your order.